RedBlackTools is a trading name of Southdown Abrasives & Industrial Chemicals Ltd, also known as SAIC Ltd.
At SAIC Ltd, we are committed to maintaining the trust and confidence of our customers & visitors. Here you’ll find information on how we treat the data that we collect.
The information we collect
The personal data we collect about you includes the following:
- Information that you provide by filling in forms on our site, redblacktools.co.uk. This includes information provided at the time of registering to use our site, making an enquiry via our contact form, using our tool vibration/sound data email service, or messaging us using our online chat feature. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
- Ordering information – including your name, company, address, email address and contact number. You may also input your debit/credit card details in our checkout to complete a purchase. All of this information is required by us as part of the ordering process.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
How we use the information
We use personal data held about you in the following ways:
- To personalise your visit to our site;
- To ensure that content from our site is presented in the most effective manner for you and for your device;
- To provide you with information, products or services that you request from us or which we feel may interest you;
- To carry out our obligations arising from any contracts entered into between you and us;
- To allow you to participate in interactive features of our service, when you choose to do so;
- To notify you about changes to our service and about important functionality changes to our site;
- For the prevention and detection of fraud.
We are committed to providing you with information, products and services which you require and as a valued customer we would like to keep you informed about new product launches, new services, and relevant marketing, bulletins and special promotions we think you will find interesting.
You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by clicking here.
Who we share the information with
We try to minimise the third-parties with whom we share your data, to minimise risk. However, there are a small number of external platforms which we use for the essential purposes of both transferring data between different systems and also for storing this data, in order to keep accurate records and to improve future interactions with our customers. This data could include a person’s name, company name, billing/shipping address, email address and telephone number. We do not have any record of debit/credit card details taken at the point of order as these are processed directly by Sagepay on their own secure servers – Sagepay’s privacy notice can be found here.
We also share a small amount of data (name & email address) with two email marketing services for sending relevant marketing emails. These are Mailchimp and Zoho Campaigns – from these we can gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our campaigns. For more information, please see the privacy notices of Mailchimp and Zoho.
When someone visits RedBlackTools.co.uk we also use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.
Links to Other Web Sites
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Please be aware that by law we have to keep basic information about our customers for tax purposes, including contact details and financial & transaction data.
You have a number of rights in regards to the data which we hold about you – these are as follows:
- The right to request a copy of the personal data which we hold about you;
- The right to request that we correct any personal data if it is found to be inaccurate or out of date;
- The right to request your personal data is erased where it is no longer necessary to retain such data;
- The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
- The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
- The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics.)
To exercise any of the rights above, please send an email to [email protected] with a subject line of ‘Access/Correction/Erasure/Objection Request’ (delete where not applicable.) We will then respond in a timely manner. Please note – you will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We have 256-bit SSL encryption which keeps both our site and in turn, your data, secure. As part of our ordering process you may choose to enter your card details to make payment at the checkout, which will be processed externally by SagePay and stored on their own secure servers, and we do not store card details on our server in any form.
Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on 17th May 2018.
We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
How long are cookies stored for?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website.